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    Shipping & Returns

     

    Shipping & Production Times

    Your pieces are handmade with care; they also take time to produce. Use the table below to estimate when your order will arrive at your door. Shipping method can be selected on the checkout page.

    Shipping
    Method

    Production
    Time

    Approx
    Arrival Date

    Cost
    USPS FIRST CLASS
    6-10 DAYS*
    12-16 DAYS
    $5.00
    USPS PRIORITY
    3-4 BUSINESS DAYS*
    7-9 DAYS
    $9.95
    USPS EXPRESS
    1-2 BUSINESS DAYS*
    3-5 DAYS
    $39.95
    DHL - CANADA
    6-10 DAYS*
    20-30 DAYS
    $14.95
    DHL - INTERNATIONAL
    6-10 DAYS*
    24-34 DAYS
    $15-25


    Important Note

    Luna & Liv Production Team works standard business hours M-F only. Dates are approximate and are subject to change with sales, holidays, etc. International orders do not include customs, may be subject to further delays, etc.


    Shipping Disclaimer

    Once the package leaves our premises, we are not responsible for delayed scanning by USPS. Luna & Liv, LLC is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office in these rare instances/situations.


    Return & Exchange Policy


    Important Sale Info

    • FINAL SALE -- orders/items marked Final Sale are not eligible for refund, exchange, or store credit 


    Return & Exchange - Domestic

    Timeframe -- Free up to 14 days

    We offer one free return or exchange on unworn, non-custom pieces with original packaging within 14 days of delivery. 

    *Exchanges must be for the same product, in a different metal type or chain length. All other exchange requests will be processed as store credit.

    **Allow up to 2 weeks after your order has been delivered for returns and exchanges to be processed. Processing time may increase during peak sales seasons.


    Returns & Exchanges- International

    Timeframe -- up to 14 days

    We are not able to provide return labels for International Orders at this time, but we are happy to accept a return within 14 days. 


    Warranty 

    Timeframe -- Free up to 60 days from delivery date

    We stand by our work, honor our word, and care about your satisfaction. However, mistakes do happen, but we will take care of you at no cost to you.  Our 60-day warranty covers the following:

    • Manufacturing defects -- broken chain, faulty clasp, etc.
    • Errors/Item Missing -- stamping errors, wrong size, item missing

     

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